Of course, McKay doesn’t need to read a report to know change is coming. With RBC employing more than 80,000 workers across their retail stores and corporate offices, McKay sees every day how technology is making his employees anxious about the future.
“My view is this could be a bumpy ride. There’s a lot of work to do,” he said. “There’s anxiety about the future…. It’s palpable. And I think this journey is going to be difficult.”
McKay shared these thoughts on a panel that I moderated last week at the Milken Institute Global Conference in Los Angeles. Joined on stage with leaders from global manufacturer Flex, professional services firm EY and hedge fund WorldQuant, McKay gave conference attendees an inside look into what some of the largest employers across industries are doing to get their workforces prepare for the future.
